Support
Support
How to reach the Silkra team and where to find help.
Contact support
Email support@usesilkra.com for help with the Silkra desktop app, your account, billing, refunds, cloud sync, or connecting Silkra to ChatGPT, Claude, Cursor, or another MCP client. You do not need an account to write to us.
Include what you were doing, what you expected, and what happened instead. Screenshots and the app version help. If you can, use Send Diagnostics in the app and attach the log file - passwords and access tokens are removed before it is written.
Already have an account?
Signed-in customers can open a support ticket at /support-ticket. It attaches your email, plan, and team name so we do not have to ask for them again. You will be asked to sign in first.
Self-serve help
- Documentation at /docs covers getting started with Silkra and connecting it to your tools.
- Connecting AI tools: /docs/mcp-clients lists the supported MCP clients and setup steps.
- Changes and fixes: /changelog lists what shipped in each release.
Other contacts
- Privacy requests (access, correction, deletion): privacy@usesilkra.com.
- Legal and terms questions: legal@usesilkra.com.
- Crawler complaints about the Silkra SEO Spider: see /bot, then email support with the relevant log entries.
- Enterprise and security reviews: /enterprise.
/ also see
Privacy Policy›